Privacy Policy

1. Introduction

Autospa Detailz LLC ("Autospa Detailz," "we," "us," or "our") operates a mobile auto detailing service based in Mineola, New York, serving customers throughout Long Island and the surrounding areas. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website at https://www.autospadetailz.com, request a quote, book a service, contact us, or communicate with us by text message, phone, or email.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit information to us.

This policy applies to all information we collect through our website, our booking form, our customer relationship management system, phone calls, text messages, email, and in-person interactions during service delivery.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily give us. The primary way we collect information is through forms and direct interactions:

Through our booking and quote request form at https://www.autospadetailz.com/book:

• Full name
• Mobile or telephone number
• Email address
• Service address or service location
• Vehicle information, including year, make, model, color, and condition
• Requested service type (for example, exterior detail, interior detail, ceramic coating, paint protection film, headlight restoration)
• Preferred appointment dates and times
• Notes, special requests, or descriptions of vehicle condition you choose to provide
• Your SMS consent selections, recorded as two separate and independent choices — one for non-marketing service messages and one for marketing messages

Through phone calls and text messages:

• Your telephone number
• The content of messages you send us
• Voicemail recordings, if you leave one
• Call date, time, and duration

Through email:

• Your email address
• The content of your message and any attachments you send

During and after service:

• Service history, including dates of service, services performed, and vehicles serviced
• Photographs of your vehicle taken before, during, and after service for quality documentation and, where relevant, for portfolio or marketing use (see Section 4.3)
• Payment method and payment status
• Feedback, reviews, and communications about the service performed

When you request a review or referral:

• Your responses to review requests
• Referral information you choose to share, limited to what you voluntarily submit

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through your browser and through analytics tools:

• IP address
• Browser type and version
• Device type, operating system, and screen resolution
• Pages viewed, time spent on each page, and navigation paths through the site
• Referring website or source that brought you to our site
• Date and time of your visit
• General geographic location inferred from IP address, typically at the city or regional level

This information is collected in aggregate and is used to understand how visitors use our website, to diagnose technical problems, and to improve site performance. We do not use automatically collected information to identify you personally.

2.3 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help websites function and remember information about your visit.

We use:

• Strictly necessary cookies, which are required for the website and booking form to function correctly.
• Analytics cookies, which help us understand aggregate visitor behavior, such as which pages are most visited and where visitors leave the site.
• Functional cookies, which remember your preferences during a session.

Most web browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Instructions are available in your browser's help or settings menu. Please note that disabling cookies may prevent the booking form and other parts of our website from working properly.

2.4 Information We Do Not Collect

We do not collect Social Security numbers, driver's license numbers, government identification numbers, financial account numbers, or credit card numbers through our website. Payment card details, where applicable, are entered directly into a third-party payment processor's secure interface and are never stored on our systems or transmitted through our website.

We do not knowingly collect biometric data, precise GPS location data from your device, health information, or any category of sensitive personal information as defined under applicable state privacy laws.

3. How We Use Your Information

We use the information we collect for the following business operations and communications:

Service delivery and fulfillment

• Scheduling, confirming, rescheduling, and performing detailing appointments
• Determining accurate pricing based on vehicle size, type, and condition
• Routing and planning service locations efficiently
• Contacting you about arrival times, delays, weather-related changes, or access requirements at the service location
• Answering questions about work performed and addressing any concerns after service

Communications

• Responding to quote requests, inquiries, and messages
• Sending appointment confirmations, reminders, and arrival notifications
• Sending service follow-ups, care instructions, and completed-work photographs
• Sending maintenance reminders when a vehicle is due for recurring service, where you have consented to receive them
• Sending promotional offers, seasonal specials, and discounts, only where you have separately consented to marketing messages

Business operations

• Processing payments and maintaining records of amounts charged and received
• Maintaining service history so we can provide better, more informed service on repeat visits
• Requesting reviews and feedback
• Maintaining internal business records, including scheduling records and revenue records
• Analyzing aggregate service data to understand demand patterns and improve operations

Legal and protective purposes

• Complying with applicable laws, regulations, subpoenas, court orders, and lawful requests from public authorities
• Enforcing our Terms and Conditions
• Detecting, preventing, and addressing fraud, abuse, security incidents, or technical issues
• Establishing, exercising, or defending legal claims

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not engage in profiling for such purposes.

4. SMS and Text Messaging

This section describes our text messaging practices in detail. It supplements, and does not replace, the rest of this Privacy Policy.

4.1 How You Opt In

We send SMS messages only to individuals who have expressly opted in to receive them.

Consent is collected through our booking form at https://www.autospadetailz.com/book. The form presents two separate, optional, unchecked checkboxes:

1. Non-marketing consent — consent to receive service and informational text messages.
2. Marketing consent — consent to receive marketing and promotional text messages.

Each checkbox is unchecked by default. You must affirmatively check a box to consent. Consent to receive text messages is not a condition of purchase. You may submit the booking form, request a quote, and receive service without checking either box.

The two consents are independent. Checking one does not check the other, and you may consent to service messages without consenting to marketing messages.

We may also collect SMS consent verbally or in writing during in-person interactions, over the phone, or through a separate opt-in form. In every case, consent is recorded with the date, time, method, and the specific language you agreed to.

4.2 Message Types and Frequency

Non-marketing / service messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling changes, rescheduling requests, and cancellation notices
• Weather-related schedule changes
• Technician arrival notifications and en-route updates
• Requests for access information at the service location, such as water access, power access, or parking
• Quote and estimate follow-ups
• Post-service follow-ups, care instructions, and delivery of completed-work photographs
• Payment reminders and receipts
• Responses to questions you have sent us
• Maintenance reminders when your vehicle is due for recurring service

Marketing / promotional messages may include:

• Seasonal detailing offers and discounts
• Special promotions and limited-time pricing
• New service announcements
• Package and bundle offers

Message frequency varies based on your appointment activity and your service history. Service messages are triggered by events, such as booking an appointment, and their frequency depends on how often you use our services. Marketing messages, where consented to, are sent on a limited basis.

Message and data rates may apply. Autospa Detailz does not charge for text messages, but your mobile carrier's standard message and data rates apply to messages you send and receive. Carriers are not liable for delayed or undelivered messages.

4.3 How to Opt Out

You may opt out of receiving text messages from us at any time.

• Reply STOP to any text message you receive from us. You will receive a single confirmation message acknowledging your opt-out, after which you will not receive further text messages from us.
• Reply HELP to any text message to receive assistance and our contact information.
• You may also opt out by emailing us at team@autospadetailz.com or calling (516) 301-1004 and requesting removal.

Opting out of text messages does not remove you from our customer records and does not affect your ability to receive service. We may still contact you by phone or email regarding an active or scheduled appointment.

If you have consented to both message types, replying STOP will opt you out of all text messages from us. If you wish to stop only marketing messages while continuing to receive service messages, contact us directly and we will update your preferences.

4.4 Age Restriction

You must be at least 18 years of age to opt in to receive text messages from Autospa Detailz.

5. How Information Is Shared

We share information only in the limited circumstances described below, and only to the extent necessary.

5.1 Service Providers

We use third-party service providers to operate our business. These providers process information on our behalf, under contract, and are permitted to use it only to provide services to us. They include:

• Customer relationship management and communications platform — used to store customer records, manage appointments, and send email and SMS messages on our behalf.
• Website hosting and content delivery providers — used to host and serve our website.
• Analytics providers — used to understand aggregate website traffic patterns.
• Payment processors — used to accept and process payments. Payment card information is handled directly by the processor and is not stored by us.
• Email delivery providers — used to send transactional and, where consented to, marketing email.
• Telecommunications and SMS carriers and aggregators — used to transmit text messages to your mobile number.

5.2 Legal Requirements

We may disclose information where we believe in good faith that disclosure is necessary to comply with applicable law, regulation, legal process, or an enforceable governmental request; to enforce our Terms and Conditions; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of Autospa Detailz, our customers, or the public.

5.3 Business Transfers

If Autospa Detailz is involved in a merger, acquisition, financing, reorganization, or sale of business assets, customer information may be transferred as part of that transaction. Any acquiring party would be bound by the commitments in this Privacy Policy, including the SMS commitments in Section 6, unless and until you are notified and given the opportunity to opt out.

5.4 With Your Consent

We may share information for any other purpose disclosed to you at the time we collect it, with your consent.

6. SMS Data Sharing Restrictions

This section governs and takes precedence over any other section of this Privacy Policy with respect to mobile information and SMS consent.

6.1 No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6.2 Explanation

To state this plainly and without qualification:

• We do not sell your mobile phone number.
• We do not rent, trade, or lease your mobile phone number.
• We do not share your mobile phone number with third parties or affiliates for their own marketing or promotional purposes.
• We do not share your SMS opt-in consent, or any record of it, with any third party.
• We do not include mobile numbers or SMS consent data in any data sharing arrangement, partnership, lead exchange, or affiliate program.

The only third parties that ever handle your mobile number are the service providers listed in Section 5.1 that we use to transmit messages and maintain records — specifically our communications platform, our SMS aggregator, and the mobile carriers required to deliver the message to your device. These providers act solely on our instruction, are contractually restricted from using your information for their own purposes, and may not market to you.

6.3 No Sale of Personal Information

Autospa Detailz does not sell personal information, and has not sold personal information in the preceding twelve months, as "sell" is defined under applicable state privacy law. We do not share personal information for cross-context behavioral advertising.

7. Data Security

We maintain administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, and destruction. Our measures include:

Technical safeguards

• All data transmitted between your browser and our website is encrypted in transit using industry-standard TLS/SSL encryption. Our website is served exclusively over HTTPS.
• Customer records are stored in a third-party customer relationship management platform that maintains encryption of data at rest and in transit.
• Payment card data is never transmitted through or stored on our systems; it is handled directly by PCI-compliant third-party payment processors.
• Access to our systems requires authentication, and accounts are secured with strong, unique credentials.

Administrative safeguards

• Access to customer information is restricted to the owner and to personnel who require it to perform their job duties.
• Access is granted on a least-privilege basis, limited to the minimum information necessary for the task.
• Personnel with access to customer information are instructed on their obligation to keep that information confidential.
• Access is revoked promptly when a person no longer requires it.

Operational safeguards

• We periodically review our data practices, the vendors we use, and the access permissions in place.
• We retain only the information we need for the purposes described in this policy.
• We select service providers based in part on their security practices and require them to maintain appropriate safeguards.

Limitations

No method of transmission over the internet, and no method of electronic storage, is completely secure. While we work to protect your information using commercially reasonable measures, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials associated with your interactions with us.

If we become aware of a data breach affecting your personal information, we will notify you and the appropriate authorities as required by applicable law.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Customer and service records are retained for the duration of the customer relationship and for a period afterward to support warranty questions, repeat service, and business recordkeeping.
• Financial and transaction records are retained as required for tax and accounting purposes under applicable law.
• SMS consent records, including the date, time, method, and language of consent, are retained for as long as consent is active and for a period after opt-out, in order to demonstrate compliance with telecommunications regulations.
• Opt-out records are retained indefinitely so that we can honor your opt-out and avoid contacting you again in error.
• Website analytics data is retained in aggregate form according to the retention settings of our analytics provider.

When information is no longer needed, we delete it or render it anonymous.

9. Your Privacy Rights

9.1 Rights Available to All Customers

Regardless of where you live, you may:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your personal information, subject to our legal and recordkeeping obligations.
• Opt out of text messages by replying STOP to any message.
• Opt out of marketing email by clicking the unsubscribe link in any marketing email.
• Withdraw consent for any communication at any time.

To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframe required by applicable law.

9.2 New York Residents

Autospa Detailz operates primarily in New York State. New York residents are protected by the state's data security and breach notification requirements, and we maintain reasonable safeguards consistent with those requirements as described in Section 7.

9.3 Residents of States with Comprehensive Privacy Laws

If you are a resident of a state with a comprehensive consumer privacy law — including but not limited to California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and Montana — you may have additional rights, which may include:

• The right to know what categories of personal information we collect, the sources, the purposes, and the categories of third parties with whom we share it.
• The right to request deletion of personal information we collected from you.
• The right to correct inaccurate personal information.
• The right to obtain a portable copy of your personal information.
• The right to opt out of the sale of personal information, of sharing for cross-context behavioral advertising, and of profiling in furtherance of decisions producing legal or similarly significant effects. As stated in Section 6.3, we do not sell or share personal information for these purposes, so there is nothing to opt out of.
• The right not to be discriminated against for exercising your privacy rights. We will not deny you service, charge you different prices, or provide a different level of service because you exercised a privacy right.

To exercise these rights, contact us using the information in Section 12. We may need to verify your identity before fulfilling a request, and we may ask for information sufficient to confirm that you are the person whose information we hold. If you use an authorized agent, we may require proof of authorization.

If we decline a request, we will explain why. You may appeal that decision by responding to our written denial, and we will review the appeal and respond within the period required by applicable law.

10. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from anyone under the age of 18. You must be at least 18 years of age to book a service, submit information through our website, or opt in to receive text messages.

If we learn that we have collected personal information from a person under 18, we will delete that information promptly. If you believe a minor has provided us with personal information, contact us using the information in Section 12.

11. Third-Party Links and Services

Our website and our messages may contain links to third-party websites and services, including review platforms, mapping services, and payment pages. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices or content of any site or service we do not operate. We encourage you to review the privacy policy of any third-party site you visit.

12. Contact Us

For questions about this Privacy Policy, to exercise any privacy right, to correct your information, or to request removal from our communications:

Autospa Detailz LLC
Mineola, New York
Email: team@autospadetailz.com
Phone: (516) 301-1004
Mailing address: Mineola, NY 11501
Website: https://www.autospadetailz.com

For text messaging assistance specifically, reply HELP to any message you receive from us, or reply STOP to opt out.

We will respond to privacy requests within the timeframe required by applicable law, and in any event without undue delay.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we do, we will revise the "Last Updated" date at the top of this page.

If we make material changes to how we handle personal information, or to our SMS practices, we will provide notice through our website and, where appropriate and where we have your consent to contact you, by email or text message.

Your continued use of our website and services after an updated policy takes effect constitutes acceptance of the changes. We encourage you to review this policy periodically.

14. Related Documents

• Terms and Conditions: https://www.autospadetailz.com/terms
• Booking and SMS Opt-In: https://www.autospadetailz.com/book